Privacy Policy
Welcome to the Privacy Policy of Hótel Boli. We are committed to preserving the privacy, integrity and security of the personal information we hold about our customers and those who make contact with us. We have developed this Privacy Policy to explain how we manage and use this personal information and to ensure we comply with our legal obligations under applicable data protection laws.
It is important that you read this privacy policy carefully so that you are fully aware of how we collect and process personal information.
Hótel Boli — Who We Are
This Privacy Policy covers the personal information collected and held by Hótel Boli.
The Controller of Your Personal Information
Under applicable data protection laws, we are required to advise you who is the controller of your personal information. The controller of, and the person responsible for, the personal information covered by this Policy is Hótel Boli. Other contact details for the controller are set out below under “How to Contact Us”.
Terminology Used in This Policy
A “customer” is someone who makes a booking, or stays, or uses any of the services at Hótel Boli.
A “contact” is someone who makes an enquiry or contacts us on our website or in person or by letter, phone, email or text, but is not a customer of ours.
“We”, “us” and “our” refer to Hótel Boli.
“You” and “your” refer to our customers and contacts.
Personal Information We Collect — Customers
The personal information we collect may include:
- Name, email address, home and/or business address, phone number
- Bank account and payment card information
- Booking history
- Transactional data including details about payments to and from you
- Information relating to your use of our services, such as room preferences, special requests, feedback and survey responses
- Marketing preferences
We collect this data from you when you provide it to us by phone, email, post, through our website or in person.
Legal Basis for Processing Customer Information
We will only use your personal information as the law permits. The legal bases we principally rely upon are:
- It is necessary for the performance of a contract between us for the provision of services
- It is necessary for the purposes of our legitimate interests in pursuing and developing our business
Occasionally we may also rely upon consent, legal obligation, or the need to protect your vital interests.
What We Use Your Information For
- To fulfil your bookings and provide services you request
- To collect payment from you
- To administer and manage our relationship with you
- To send you information confirming your reservation and related details
- Where required by law
- Where necessary to protect your health or well-being
Contacts
For contacts (non-customers), the personal information we collect may include name, email address, phone number, and marketing preferences. We collect this when you contact us by phone, email, post, through our website or in person. We use this to fulfil your requests for information and where required by law.
Marketing
We will not send you any marketing communications unless we have your explicit consent. You can ask us to stop at any time by following the opt-out links on any marketing message sent to you.
Sharing Your Personal Information
We will not disclose personal information to any third party except:
- To third parties who provide services to us and act as data processors
- To professional advisers including lawyers, bankers, auditors and insurers
- To government, regulators and other authorities where required
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal data to those who have a business need to know.
How Long We Keep Your Information
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Under data protection laws you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Request transfer of your personal data
- Withdraw consent at any time where we rely on consent to process your data
You will not have to pay a fee to access your personal data. We try to respond to all legitimate requests within one month.
Changes to This Policy
We may need to make changes to this Privacy Policy from time to time to take account of changes in law or the needs of our business. Please refer back to this page regularly.
How to Contact Us
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us: